Cookies

What are cookies?

Cookies are small text files that can be placed on your computer, mobile phone or other device when you visit a website.

Why use cookies?

Cookies are widely used to make websites work efficiently. They are also used to give website operators useful and non-personal information about how people use their website. Cookies will also allow people to navigate between pages efficiently, letting you set web preferences and enabling you to use services you have specifically asked for.

You can find out more information on how to manage cookies at http://www.kent.gov.uk/about-the-council/about-the-website/cookies

How we use cookies

We do not use cookies for the general running of this website, however we do use cookies for the purpose of:

  • Enabling services you have specifically asked for,
  • Collecting anonymised information of the pages visited using Google Analytics (we use Google Analytics on all our websites),
  • Remembering choices you make or that improve your experience of the website

By using our website, you agree that we can place these types of cookies on your device. You can stop cookies being downloaded onto your device by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website.

Analytics cookies

Google Analytics

We use Google Analytics to collect anonymised information of the pages visited. We do this to ensure our website is meeting your needs and to help us make improvements to the website based on our findings.

Google Analytics use the following cookies:

Name

Purpose

Expires

_ga

Used to distinguish users

2 years

_gid

Used to distinguish users

24 hours

_gat

Used to throttle request rate

1 minute

_gat_rollup

Used to throttle request rate

1 minute

_gac_<property-id>

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversation tags will read this cookie unless you opt-out

90 days

Hotjar

Hotjar is a tool that is used to help us understand how users interact with our website, by seeing how much time users spend on a page, and what they chose to click on, for example. Hotjar is commonly used to help us gather information on improvements for our website. We also use Hotjar to gather feedback from users. Using cookies and other technologies, Hotjar can gather information on a user such as:

  • Behaviour
  • Device type and IP address (IP address is stored anonymously)
  • Screen size
  • Brower
  • Preferred language
  • Geographical location (only country)

Data collected by Hotjar is stored pseudonymously. This data will not be used to identify individual users or to match with further data on an individual user.

Hotjar use the following cookies:

Name

Purpose

Expires

_hjClosedSurveyInvites

This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

_hjDonePolls

This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.

365 days

_hjMinimizedPolls

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

365 days

_hjDoneTestersWidgets

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

365 days

_hjMinimizedTestersWidgets

This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

365 days

_hjDoneSurveys

This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

365 days

_hjIncludedInSample

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

365 days

_hjShownFeedbackMessage

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

365 days

Necessary cookies

Our cookie management solution

You may see a notification when you visit our website asking you to accept cookies or set your cookie preferences. We will set cookies to store your preferences and to avoid showing you the notification again once you've saved your preferences.

Name

Purpose

Expires

cookie-management-preferences-set

Lets us know that you have saved your cookie preferences.

365 days

cookie-management-status

Saves your cookie preferences.

365 days

Squiz Matrix

We use the following cookie to authenticate users

Name

Purpose

Expires

SQ_SYSTEM_SESSION

Used primarily to enable login functionality.

when the browser session ends

Managing your cookie preferences

If you previously accepted cookies on our site, but have now changed your mind, you can stop us from using any new cookies by managing your cookie preferences.

Changing your preferences won't remove any cookies that have already been set. If you want to do that, you'll need to take a few extra steps. For guidance, use the help function of your browser or visit the Information Commissioner's Office website.